How to Cancel Xfinity

Step by step · checked against the official help page in October 2026

Short answer: Xfinity cancels by phone (1-800-934-6489), with a scheduled call, or at an Xfinity Store. There is no cancel button online for internet and TV.

How to cancel

1. Call Xfinity at 1-800-934-6489, or
2. schedule a call on xfinity.com/cancel, or
3. visit an Xfinity Store.

Before you call

1. Have your account number and service address ready (they're on your bill).
2. Leaving Xfinity Mobile? Transfer your phone number to your new carrier first, so you don't lose it.
3. Xfinity NOW Internet has its own cancel page (linked on xfinity.com/cancel).

What happens after you cancel

• Write down the date, the agent's name and any confirmation number from the call.
• Check your next bill to make sure the charges stopped.

Before you cancel: save money

• Only want a lower bill or a break? xfinity.com/cancel also explains how to change your plan or put service on a temporary hold (for example during active military duty).
• Moving? Xfinity can move your service instead of cancelling it.

More guides: Phone & internet

• SpectrumHow to cancel

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Source: Xfinity help page. Services change their menus from time to time; if a step looks different, the help page has the latest version.

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